Cancel Policy

We understand that plans change. This policy explains how and when you can cancel an order for cosmetics while ensuring efficient processing and fair handling.

• You may request cancellation within 24 hours of placing the order if it has not entered packing or shipped
• During peak launches/promotions, processing may begin sooner—please submit requests as early as possible

1. Log in to your account and open “My Orders”
2. Select the order and click “Cancel Order”
3. Provide a brief reason (optional) and submit; we will email confirmation if approved

If cancellation is requested after packing/dispatch, please accept delivery and initiate a return under our Refund & Exchange Policy (hygiene and sealing rules apply).

• Prior to packing, we may be able to edit address, remove/add items, or change quantities
• Once packing starts, edits may be limited

• Customized gift sets or engraved items
• Final‑sale/clearance items
• Free gifts/samples and gift‑with‑purchase bundles (individual components)

If we ship an incorrect or defective item, contact us within 48 hours with photos; we will arrange replacement or refund.