Delivery Information

Receiving your cosmetics safely and on time is essential. This policy explains processing, packaging, shipping options, and tracking.

• Processing time: 24–48 business hours after payment authorization
• Peak events (launches, holidays, promotions) may extend processing; we will notify of delays
• Ensure address and contact details are accurate to avoid delays/returns

• Leak‑prevention: seals, inner caps, protective film, and poly‑bags for liquids
• Cushioning for glass jars/bottles; outer cartons for fragile items
• Temperature considerations for heat‑sensitive formulas; routing may be adjusted during extremes

• Express: 1–2 business days
• Standard: 3–5 business days
• Economy: 5–8 business days

Final transit time depends on destination, carrier capacity, and customs.

• Perfumes/EDP/EDT may be classified as hazardous for air transport; certain lanes require ground shipping only
• Transit availability varies by destination; eligible options are shown at checkout

Shipping confirmation email with tracking details is sent after dispatch. Tracking typically activates within 12–24 hours after carrier scan. Optional SMS/email updates if subscribed.

• Duties, taxes, and import fees are the customer’s responsibility unless stated otherwise
• Some ingredients may be restricted—verify local regulations before ordering
• Typical transit: 7–14 business days; customs inspections may extend timelines

• Keep packaging until items are confirmed correct and undamaged
• If damage occurs, photograph the parcel and contents; contact the carrier within 48 hours and then contact us
• Address errors, failed delivery attempts, or refusal may incur reship fees