Terms & Conditions

Welcome to PureCharm – Cosmetics E‑commerce

These Terms ("Terms of Service") govern your use of PureCharm website/app and services operated by Zayviya online(OPC) Pvt Ltd. By creating an account, browsing our platform, or purchasing cosmetics and personal care products (skincare, makeup, fragrance, tools), you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.

Product Scope (examples)

Skincare: cleansers, toners, serums, moisturizers, sunscreens, masks
Makeup: foundation, concealer, lipstick, mascara, palettes, primers
Fragrance & Body: perfumes, mists, body lotions, deodorants
Tools & Accessories: applicators, brushes, sponges, storage

Platform Use & IP

All content on PureCharm (product images, shade charts, ingredient lists, descriptions, brand assets, page layouts, code, reviews) is protected by intellectual property laws and remains the property of PureCharm, Zayviya online(OPC) Pvt Ltd, or licensors. You receive a limited, personal, non‑transferable license to access and shop.

Prohibited Activities

Scraping/copying product data, images, shade/ingredient lists, or reviews for commercial use
Fraudulent orders, payment abuse, coupon/loyalty manipulation, resale of opened products
Circumventing site security or using bots to place orders
Posting unlawful, misleading, medical claims, or infringing content

Accounts & Responsibilities

Keep credentials confidential; notify us of unauthorized access
Provide accurate profile, allergy notes (optional), and shipping info; update changes promptly
We may suspend/terminate accounts for violations, fraud risk, or abusive behavior

Products, Allergies & Patch Testing

Ingredients and usage instructions are shown where available; packaging may include updated lists
Colors/shades can vary due to displays/lighting and batch variations
Perform a patch test before first use; discontinue if irritation occurs (not medical guidance)

Orders, Pricing & Payment

Orders are accepted after successful payment authorization; automated emails are not acceptance if errors exist
Prices/taxes/promotions may change before acceptance; stock and pricing corrections may occur
We may cancel all/part of orders for stock errors, suspected fraud, address issues, or regulatory restrictions

Shipping, Returns & Cancellations

Shipping & Delivery: see Shipping & Delivery Policy
Returns & Exchanges: see Refund & Exchange Policy
Cancellations: see Order Cancellation Policy

User Content & Reviews

Reviews should reflect personal use, avoid medical claims, and remain respectful
We may moderate/remove unlawful, off‑topic, or promotional content
By submitting content, you grant us a non‑exclusive, royalty‑free license to use/display it

Warranties, Liability & Third‑Party

Platform provided “as is”; no implied warranties
Individual results vary; no guaranteed outcomes
Not responsible for color variance or sensitivities
Liability capped at the amount paid for affected product(s)
Third‑party links/services at your own risk

Governing Law & Changes

We may update these Terms to reflect legal or operational changes. Continued use after updates constitutes acceptance. Mandatory consumer rights remain unaffected.